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Terms That Govern Your 0coin Account

Using 0coin — whether you deposit via bKash, Nagad, or Rocket, or access the lobby from your phone — means you agree to these terms.

Account EligibilityPayment RulesUser RightsJurisdiction NoticeContact Paths
0coin Terms That Govern Your 0coin Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account disputes, terms clarifications, or data requests, reach our support team through the channels below. Legal queries about your account — including requests to close, restrict, or review your account — are handled separately from general wallet support. Include your registered mobile number and a brief description of the issue so we can route it correctly.

Team online

Live Chat

Open the chat widget from any page on 0coin. For legal or account queries, select the Account and Legal option from the topic menu so your message reaches the right team.

Email Support

Send legal queries, data requests, or formal complaints to our support email. Include your account mobile number and the nature of the request in the subject line.

Account Help Centre

The Help Centre covers account terms, payment rules, and eligibility questions with step-by-step answers. Check there first before raising a formal query.

ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

Your account security and data handling are not afterthoughts — they are built into how the platform operates. Every login uses OTP verification sent to your registered mobile number, so access requires both your password and your phone. We do not store your bKash, Nagad, or Rocket PIN; payment authentication happens inside the wallet app, not on our servers. If you want to update your registered number or request a copy of your account data, contact support through live chat or email with your identity verification.

OTP Login Every account login triggers a one-time password to your registered mobile. No one can access your account without that OTP, even with your password.
Data Retention We retain account and transaction records as required by applicable regulations. You may request a summary of your stored data by contacting support with your account details.
Cookie Use We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No third-party advertising cookies are placed without your consent.
Account Changes To update personal details, close your account, or raise a data correction request, contact support via live chat or email. Changes to registered mobile numbers require identity verification.

Common Legal and Account Questions

These are the questions we get most often about account terms, eligibility, and your rights as a user. If your question is not here, live chat is the fastest way to get a direct answer.

Account eligibility depends on your local law and the region you are in. You must be of legal age in your jurisdiction and access the platform only where it is permitted under local regulations.

If a bKash or Nagad transfer does not credit within the expected window, contact support via live chat with your transaction reference number. We will check the payment status and resolve it with you directly.

No. Each person may hold one account only. Operating multiple accounts is a breach of our terms and may result in all associated accounts being suspended and balances reviewed.

Send a data request to our support email with your registered mobile number and a brief description of what you need. We will respond within the timeframe required by applicable law in your region.

The governing law depends on your jurisdiction. Where local law applies mandatory consumer protections, those protections are not limited by these terms. Access is available only in eligible regions where permitted.

We notify you through the contact method on your account before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.